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1.
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To use the S0-20 Wi-Fi Phone, what kinds of specifications are required for the wireless network? |
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| There is a wide range of wireless network environments that are supported by the S0-20 Wi-Fi Phone as follows: |
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The wireless transmission standards used is 802.11b/g, compatible with all standard wireless access points. |
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S0-20 Wi-Fi Phone can be used together with presence of wireless encryption security mechanisms such as WEP, WPA/WPA2, etc. |
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Currently, there is no support for public wireless Wi-Fi network services that require browser-based authentication. |
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2.
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Does S0-20 Wi-Fi Phone for Skype operate completely independent of my computer or laptop? |
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| Yes. IPEVO S0-20 Wi-Fi Phone is designed to operate without the need to switch on your computer or laptop. The S0-20 is inbuilt with the Skype software, uses a rechargeable battery as its power source, and access the Internet through a wireless network access point. |
3.
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Do I need to download the Skype software to the Wi-Fi phone? How do I make sure I have the latest version of Skype on my phone? |
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| IPEVO’s Wi-Fi phone for Skype comes pre-loaded with Skype, so all you need is access to a wireless network connection and a Skype ID to start using the device. There is an option to automatically update the software to the latest version, or you can do this manually. This way, you can choose the version of the software or firmware you want running on the Wi-Fi phone. |
4.
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Where can S0-20 Wi-Fi Phone be used? |
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Anywhere, whether indoors or outdoors, in the office or at home, as long as location is within range of a secure or open wireless network.
(Note: This product does not support public wireless Wi-Fi network services that require browser-based authentication.) |
5.
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Is the S0-20 Wi-Fi Phone only for registered Skype user? |
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| No. In fact, you can even use the IPEVO Wi-Fi phone for Skype to register for a free Skype account. If you are an existing user of Skype, you can simply use the same Skype name and password to sign into the Skype service, regardless of the version of Skype you were using on your computer previously (Windows, Linux or Mac OS X). |
6.
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What languages does the Wi-Fi phone for Skype support? I have Skype contacts from different countries. Will their contact information be displayed correctly? |
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The user interface and menu currently supports four languages, Traditional Chinese, Simplified Chinese, English and Japanese. The available language fonts for your Skype contact list also include these languages, plus it will display most European language correctly.
In addition, the S0-20 also supports the display of various kinds of special symbols and nicknames can be displayed correctly. |
7.
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How do I import my contact list onto S0-20 Wi-Fi Phone for Skype? |
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| All of your contacts associated with your Skype ID that are stored centrally on Skype's servers. Contacts will be loaded onto your Skype phone when you sign into your Skype phone. There is no need for manual importing of contacts. |
8.
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Can I bring S0-20 Wi-Fi Phone around and use it like how I normally use my mobile phone? |
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| It is not advisable, since the wireless signal strength can vary between locations, even if it is an area-wide Wi-Fi service. The Wi-Fi phone for Skype performs best in a fixed location that provides a reliable and strong wireless network access point to ensure stable and high quality calls. |
9.
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Does this model of S0-20 Wi-Fi Phone support other Skype services? Or is it only for making Skype-to-Skype calls? |
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Other than using the S0-20 Wi-Fi Phone for making Skype to Skype calls, you can utilize SkypeOut (making calls to mobile phones/landlines/overseas), make use of your SkypeIn subscription and access your Skype Voicemail.
(Note: SkypeOut/SkypeIn/Skype Voicemail are prepaid services. You must purchase Skype credits for your account prior to using these services on the phone. ) |
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10.
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The talk and standby time seems to vary considerably. Is this a problem with the battery? |
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| The standby time for the phone are provided as estimates, and will vary depending on a number of factors, including the network configuration, signal strength, feature used, battery age and condition, how often and at what levels the batteries are charged. If you find that the talk and standby time are significantly shorter, then it is advisable to look at these possible factors, or talk to the technical and customer service if the problem is persistent. |
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11.
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It takes a long time to sign into my Skype account. What is the possible cause of this? |
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| When you sign into your Skype account, your contact list information is automatically loaded into your phone. The first time you sign into your Skype account on the Wi-Fi phone for Skype, it will take slightly longer if you have a very large contact list. Indications that the data is still being downloaded include: (1) A blank contact list; (2) Some contacts are displayed, but their status are offline; (3) An incorrect Skype credit value is displayed. Please be patient while the data is being downloaded and transferred to the phone before use. You should also check the signal strength of your wireless network if you are experiencing long delays when signing in. |
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12.
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Why does the sound volume increase or decrease intermittently? And sometimes delays or lags in sound are also experienced? |
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| Please check that the quality of your external Internet connection is consistent and stable, and whether other computers are also sharing or using the available bandwidth. If you are sharing the Internet connection, please check to see if these problems still exist when you remove these connections from your wireless network access point. |
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13.
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Can I use the S0-20 at any Wi-Fi hotspot? |
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| S0-20 does not support web browsing, and therefore cannot access Wi-Fi hotspots that require web-based login or authentication. This prevents S0-20 from being used in conjunction with software such as Boingo, which allows you to access Wi-Fi hotspots on the run. |
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14.
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Having difficulty connecting S0-20 to your wireless network? |
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There is a known compatibility issue with some of the wireless routers out on the market, especially ones which are of the wireless N standard. If you are experiencing difficulty in connecting to your wireless network using DHCP, please try adding the network manually.
Select [Menu]--[Settings]--[Network]--[Preferred networks]--[Options]--[Add network manually] to add the wireless network. Nearly all of the connection difficulty problem should be resolved when you add the network manually.
If the connection difficulty persists, please contact IPEVO’s customer service for further assistance. Send an e-mail to cs@ipevo.com and provide us with the following information:
(1) a brief outline of the connection problem
(2) the wireless router model you are using (Brand name & model number)
(3) the type of wireless encryption algorithm you are using (None/ WEP/ WPA/ WPA2)
(4) whether there is an existing firewall configured for your wireless router or not.
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15.
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How do I activate the call-forwarding feature? |
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| The call-forwarding feature allows in coming calls to be transferred to a number of your choice when you are offline on Skype, or if the call is not answered within 15 seconds. To activate the call-forwarding feature, from the main menu go to Settings-->Call Divert-->Call Forwarding, then enter the number you want the incoming call to be forwarded to. Please note that taking a forwarded call will use up your Skype credits according to the relevant rate. |
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16.
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There is some echoing during the conversation, what should I do? |
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| Please ensure that the quality of your Internet connection is consistent and stable. Sometimes the echoing effect can also occur if the sound volume is on too high. You can try adjusting the sound volume using the volume key located on the side of the handset. |
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17.
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What is the mini-USB port (B) on the base of the handset used for? |
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| As an alternative to using the power adapter included in the package to charge S0-20, you can also use a USB connector cable (type A-B) to charge S0-20 from you computer. However, the USB connector cable (Type A-B) needs to be purchased separately. |
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18.
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I have already configured S0-20 to automatically sign in, so why do I still need to enter in my password each time I sign into Skype? |
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| If you have said yes to "Do you want to save your name and password for automatic sign in?" it means that when you restart S0-20, or when the network connection is unstable and is disconnected, S0-20 will automatically sign you back into Skype. Manually signing out of your Skype account implies that you do not wish to continue using the current account on S0-20. Therefore, in consideration of your account and password security, it is necessarily for you to re-enter your password next time you sign into your Skype account. |
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19.
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If I missed a call from the other party called my Skypein number, can I still find it in the call history? |
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| S0-10 doesn't support the function to show up missed call number if the other party called your Skypein number. But you can do that with IPEVO Skype wifi phone S0-20. If it was a critical function you, please choose S0-20 instead. |
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